Spa Manager

South Florida’s beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Spa Manager to join our Pier Sixty-Six Resort opening team!

Reporting to the Director of Spa & Wellness you will manage and provide outstanding leadership and support. The Spa Manager serves as an ambassador of the spa, representing all its services and products to guests and residents. As a member of the Spa leadership team, the Spa Manager will assist in the supervision of the day-to-day operation of the spa to always ensure smooth operational flow as well as ensuring exceptional guest experience and administrative procedures.  This position requires consistent adherence to the policies and procedures of the department.

• Responsible for the flow and service of the spa front desk operations including:
1. Overseeing the Spa Supervisor and Front Desk Operations
2. Keeping desk organized and functional.
3. Ordering all retail supplies, office supplies, gift cards, operating supplies, housekeeping supplies etc.
• Full understanding of the spa POS system including maximizing features and troubleshooting issues.
1. Attending webinars of new features and enhancement recommendations for the POS system
2. Software and credit card terminal troubleshooting and updates.
3. Rectifying credit card disputes 
• Performs the following specific duties:
1. Responsible for all front desk operational systems to ensure optimal customer experiences and Steps of Service 
2. Assist with entering new products, purchase orders and receivables into software system.
3. Assist with unpacking and distributing retail and operating supplies
4. Weekly staff commissions and tips reports for Spa Payroll
• Respond to issues that arise in the absence of the Director of Spa and Wellness
• Posting of opening positions, interviewing and hiring
• Formats and presents progressive disciplinary coaching documentation as needed for Concierge Staff. 
• Performs and/or assigns any reasonably related duties to ensure guest satisfaction, and the smooth operation of the Spa.
• Resolve guest problems or complaints as needed according to guest problem resolution policy.
• Supervision of the Spa Concierge and Spa Call Center Team.
• Maintains a professional leadership style and mentors the team.
• Prepares and monitors the Spa Concierge and Spa Call Center teams’ schedules, adjusting according to business levels.
• Alongside the plans and executes the Spa Concierge and Spa Call Center onboarding and ongoing training.
• Maximizes revenues with continued training in upselling techniques.
• Monitors and adjusts bookings, ensuring that services, particularly all group bookings, are booked accurately.
• Connects with POS IT for the successful utilization of the Spa Software.
• Develops strong relationships with all departments within Spa to communicate/resolve issues.
• Consistently offers professional, knowledgeable, friendly and engaging service.
• Provides “critical eye” perspective to spa front desk area (i.e., cleanliness, repairs, etc.), ensuring the front desk and retail area is impeccably neat and clean.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to appropriate personnel as needed.
• Oversees the ordering and inventory control for the Front Desk area supplies, including gift card materials, brochures, bags and tissue paper, all retail supplies, all office supplies all collateral.
• Reporting all maintenance issues as needed to keep all systems operating and functioning to full potential.
• Participates in spa MOD program to provide a leadership presence.
• Create systems and write SOPs for each area of responsibly. 

SUPERVISIONS:

• Spa Front Desk Team
• Spa Supervisor

CRITERIA:

• Team Player
• Demonstrates co-operation within the team and with other departments.
• Listens carefully and works well with others.
• Has a positive influence on others in the team and clearly enjoys working with people?
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures.
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests.
• Has energy and sense of urgency for his/her work.
• Resourceful, makes things happen and looks for ways to work more efficiently.
• Always looks their best and acts appropriately (e.g., approaching guests, body language)
• Composed and able to stay calm under pressure.
• Demonstrates maturity and ability to cope with the unexpected
• Never let personal feelings interfere with delivering the highest standards.
• Trustworthy and responsible

Education

• Must possess excellent communication, organizational, and business skills.
• Must demonstrate a professional, effective demeanor and maintain standards of excellence in guest service.
• Must display the ability to work with a variety of people, remain calm and professional during stressful situations, must be able to analyze and resolve guest and/or staff-related problems.

SKILLS

Must be able to:

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept at multitasking.

PHYSICAL DEMANDS

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds.
• Stand, sit, or walk for an extended period or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, and pulling.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort